Question 1

Can I get an estimate before committing?

Accepted Answer

Yes, and you should. Any treatment beyond a routine visit comes with a written plan showing fee codes and costs before it starts.

Question 2

Do you offer payment plans?

Accepted Answer

Ask us about the options for larger treatment plans, ideally at the planning stage rather than afterwards.

Question 3

What if I do not have insurance?

Accepted Answer

You may be eligible for the CDCP. It is worth checking at Canada.ca. Otherwise we will go through the options and their costs so you can decide what to do and when.

Question 4

Why is my treatment not fully covered?

Accepted Answer

Common reasons are an annual maximum already reached, a frequency limit on cleanings, a waiting period on major work, or the plan paying a percentage rather than the whole fee. A pre-determination shows this in advance.

Question 5

Do you charge for a missed appointment?

Accepted Answer

Please give us as much notice as you can if you need to change an appointment, so the time can be offered to someone else. Two business days is ideal; a phone call the same morning is far better than nothing. Call 519-624-8767.

Question 6

Can I pay for treatment across two benefit years?

Accepted Answer

Often, yes. Where treatment can be staged without clinical downside, starting one phase before your annual maximum resets and the next after it means two maximums apply instead of one. Raise it at the planning stage and we will tell you whether the sequence works for your case.

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